The USB port on the computer may be faulty. Instead, I hovered over the Netgear WNA 1000M Genie program Icon link and clicked on properties. Questions, links to FAQs, user guides, downloads, software & firmware updates and contact NETGEAR Support. The NETGEAR N300 Wireless USB Mini Adapter allows you to upgrade older laptop's WiFi and connect to WiFi hotspots. Select your SSID, and type the passphrase/network key if prompted. Use with an N150 Wireless USB Adapter WNA1100 or WNA1000M for maximum performance. Get the speed you need for smooth HD streaming and online gaming throughout your home, through a secure and reliable connection to the Internet. Download Now NETGEAR GENIE N150 WIRELESS USB DRIVER
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